What Information We Collect and Why
When you open an account, we collect the details you provide directly — your name, contact information, and the payment method you link, whether that is bKash, Nagad, or Rocket. Each time you make a deposit or withdrawal, the transaction reference tied to your mobile wallet
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is logged against your account so our finance team can verify and reconcile it. We also collect device and session data — your browser type, IP address, and the pages you navigate — to keep your account secure and to detect unusual access patterns. If you
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contact our support team, the conversation record is stored so we can follow up accurately. We do not collect more than we need. Payment credentials such as your bKash PIN or Nagad account password are never visible to us — those stay between you and the
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wallet provider. Data collected for account verification is held for as long as your account remains active and for any period required by applicable law in eligible regions. You can ask us at any point what data we hold on you.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.